Cancel Orders

To cancel an order go to the “Billing” section of the main navigation on the left side. Click the navigation item “Orders” to get to the "Order Overview".

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Note: A cancellation cannot be reversed.

Now, there are two ways to proceed: via the overview page or the order details page.

Cancel multiple orders at once

If you want to cancel several orders at the same time, use the "Multi-select" on the left side of the order overview. Select the orders to be cancelled and click the "Cancel all selected orders" button in the top right corner.

Enter a reason and the cancellation date and click "Confirm" to cancel the orders. If you do not want to cancel, click "Discard" and the cancel window will close.

For immediate orders the cancellation documents will be listed in the order details.

Cancel single orders

Choose the respective order you want to cancel from the overview and click the "Details" button at the end of the entry. The order detail page opens.

Cick the "Cancel Order" button in the top right corner of the order detail page. Enter a reason and the cancellation date and click "Confirm" to cancel the order.

If you do not want to cancel, click "Discard" and the cancel window will close.

For immediate orders the cancellation documents will be listed in the order details.

Cancel single purchase items

It is also possible to only cancel single purchase items of an order. Therefore, open the detail page of the respective order and select the purchase item(s) you want to cancel. Click the "Cancel purchase items" button.

Enter a reason and click "Confirm" to cancel it. The status of the purchase item is now "Cancelled". For immediate orders the cancellation document will now be listed in the order details below.

If you do not want to cancel, click "Discard" and the cancel window will close.